Your mattress&bed frame is protected against defects in materials and workmanship for 10 years from the original purchase date. To keep this warranty valid, the mattress&bed frame must be removed from its packaging within 30 days of delivery.

What’s Covered

The Emerspring limited warranty covers the following defects under normal use:

• Cracking, splitting, or breaking of wooden components caused by manufacturing defects.
• Structural defects in metal frames, including failures in welds or joints.
• Defective hardware supplied with the product, such as screws, brackets, or connecting components.
• Manufacturing defects that compromise the frame’s stability or prevent it from functioning as intended.

What’s Not Covered

This warranty does not apply to the following:

• Misuse or Accidental Damage:Damage caused by misuse, abuse, neglect, or use of the mattress for an unintended purpose.
• Failure to Follow Care Instructions:Damage resulting from improper handling, maintenance, cleaning, or failure to follow the provided care guidelines.
• Normal Wear and Tear:Expected deterioration from regular use, including tears, rips, soiling, and body impressions measuring less than 1 inch deep.
• Stains or Fabric Damage:Staining, discoloration, or other damage to the mattress cover or fabric.
• Failure to Use Proper Protection:Damage occurring when the mattress has not been used with a suitable mattress protector.
• Commercial Use:Mattresses used in commercial, institutional, hospitality, or rental settings.
• Normal Material Changes:Expected changes in the softness, firmness, or resilience of the mattress over time.
• Inadequate Support:Damage caused by an unsuitable, damaged, or improperly assembled bed frame, foundation, or support base.
• Changes in Comfort Preference:Personal preferences regarding mattress comfort, firmness, or feel that change after purchase.

This limited warranty applies to sheet sets for two years from the original purchase date.

What’s Covered

Under normal household use, the warranty covers:

• Manufacturing defects affecting the fabric, stitching, or construction.
• Defective zippers, seams, fasteners, or closures.
• Material defects resulting from the manufacturing process.

What’s Not Covered

This limited warranty does not cover:

• Normal wear and tear, including pilling, fading, shrinking, or stretching.
• Damage caused by improper washing, drying, cleaning, or failure to follow the care instructions.
• Stains, spills, discoloration, or other cosmetic damage.
• Damage caused by pets, misuse, neglect, accidents, or other external factors

To help us review your warranty claim promptly, please have the following information ready:

• Proof of Purchase:Provide your original receipt, order confirmation, or order number showing the purchase date. We recommend keeping a copy of all purchase records throughout the warranty period.
• Law Labels:All original law labels and product identification labels must remain securely attached, intact, and unaltered.
• Photos of the Product:We may request clear photos of the mattress, the reported defect, the law labels, and the bed frame or foundation supporting the mattress.
• Contact Customer Support:To begin a warranty claim, email support@emerspring.com with your full name, order number, a description of the issue, and any supporting photos.

Our customer support team will review the information provided and contact you with the next steps. Additional documentation may be requested where reasonably necessary to evaluate your claim.

In most instances, a return isn't necessary.

There is no charge for an approved warranty replacement of the same or a comparable model. If you choose to upgrade to a higher-priced model, you will only be responsible for the difference in price.